Refund policy
Return & Refund Policy
At Xyra, we want you to be happy with your purchase. If something isn’t right, we’re here to help. Please read our return and refund terms below.
Returns
You can request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition as you received it
- It should be returned in its original packaging
- A proof of purchase or order confirmation is required
Items Not Eligible for Return
Some items cannot be returned or refunded, including:
- Products damaged due to misuse or improper handling
- Customized or made-to-order wooden products
- Items returned without original packaging
- Products bought during clearance sales or special offers
Refunds
Once we receive your returned item, it will be inspected. We’ll notify you whether your refund is approved or not.
If approved:
- Your refund will be processed within 7–10 working days
- The amount will be credited back to your original payment method
Replacements
If you receive a damaged or incorrect product, you can choose:
- A replacement (subject to availability), or
- A full refund
Shipping Charges
Shipping charges are non-refundable, unless the return is due to an error from our side (wrong or damaged product).
Order Cancellation
Orders can be cancelled before they are dispatched.
Once shipped, cancellations will no longer be possible.